tap555 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between the tap555 platform and its users ("Members" or "Users"). By accessing this site, opening an account, or using any service, you are considered to have agreed to the full contents of these Terms.

The meanings of some important terms used in this document are clarified below:

• "Platform" refers to tap555's website, mobile application, and all associated digital services.
• "Member" refers to any registered user who has opened an account on this platform.
• "Balance" refers to the total of real money and bonus money held in a member's account.
• "Bonus" refers to any additional amount given under promotional terms, which cannot be withdrawn directly before the wagering requirement is met.
• "Wagering" refers to the obligation to place a specified amount in bets in order to make bonus funds withdrawable.

tap555 reserves the right to change these Terms at any time. Members will be notified of any changes, and continued use of the platform after a change takes effect will be treated as consent to the new terms.

2 Eligibility and Age Requirements

All services on tap555 are available only to persons aged 21 or older. Providing a false age at registration will result in immediate account closure and the balance may be forfeited.

A person may not open an account on tap555 if any of the following applies:

• Under 21 years of age.
• Accessing from a country or region where online gaming services are prohibited.
• Previously had an account on tap555 closed and has been banned from re-registering.
• Operating an account on behalf of a third party rather than themselves.

tap555 may at any time request documents to verify a member's age and identity. If these are not provided within the specified time, the account may be temporarily suspended.

3 Account Registration and Security

3.1 Single Account Policy

Each member may hold only one account. Opening multiple accounts under the same name, at the same address, with the same mobile number, or from the same device is strictly prohibited. Violating this rule may result in all associated accounts and their balances being forfeited.

3.2 Accuracy of Registration Information

All information provided at registration — name, date of birth, mobile number — must be complete, accurate, and up to date. tap555 reserves the right to close any account opened with false information immediately.

3.3 Password Security

The member is solely responsible for the security of their account. Passwords should never be shared with anyone. If unauthorised access is suspected, contact customer support immediately. tap555 will not be held responsible for losses resulting from third-party access.

3.4 Identity Verification (KYC)

Before processing a withdrawal or when a certain amount is exceeded, tap555 may request identity verification documents. A copy of a national ID card or passport, and where applicable, bank or mobile banking details, may need to be provided.

4 Deposit and Withdrawal Policy

tap555 uses Bangladesh's popular mobile financial services for depositing and withdrawing funds: bKash, Nagad, Rocket, and Upay.

4.1 Deposit

• The minimum deposit amount is ৳500.
• Deposits are generally credited to the account quickly.
• Deposits must always be made from the member's own mobile banking account — deposits from third-party accounts are not permitted.

4.2 Withdrawal

• The minimum withdrawal amount is ৳500.
• Withdrawal requests generally take 10 to 45 minutes to process.
• Withdrawals will only be sent to the mobile banking number that is registered on the account and was used for the deposit.
• Bonus funds cannot be withdrawn until the wagering requirement for that amount has been met.
• Withdrawal requests may be delayed while an account verification process is ongoing.

If fraud or unusual transactions are suspected, tap555 may temporarily hold a withdrawal and request additional information.

5 Bonuses and Promotional Offers

tap555 offers bonus promotions to members from time to time. Each offer has its own terms, but some general rules apply to all bonuses:

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example, depositing ৳1,000 adds a ৳1,000 bonus for a total balance of ৳2,000; to make the bonus withdrawable, bets totalling ৳1,000 × 25 = ৳25,000 must be placed.

5.2 Other Promotions

In addition to the welcome bonus, weekly re-deposit offers, special bonuses for the slots section, and special rewards during cricket season are available. Full terms for each offer can be found on the relevant promotion page.

5.3 General Bonus Terms

• Only one bonus may be active at a time.
• A bonus can never be withdrawn directly — it only becomes withdrawable after the wagering requirement is completed.
• If the maximum bet limit for a game is exceeded while using bonus funds, the bonus may be cancelled.
• If there is an option to decline a bonus, it can be disabled at registration or through customer support.
• tap555 reserves the right to forfeit bonuses and related winnings if misuse of promotional offers is proven.

6 Gaming Rules and Prohibited Activities

All games on tap555 are conducted fairly and transparently. Members must refrain from the following activities:

• Playing games using any software bots, automated scripts, or artificial assistance.
• Taking advantage of bonuses through multiple accounts or placing bets strategically to abuse bonuses.
• Exploiting technical errors or game bugs on the platform; any winnings resulting from such situations will be voided.
• Attempting to gain unauthorised access to another member's account.
• Using the platform for money laundering or any other illegal purpose.

If any of the above activities are proven, the account will be closed, all balances will be forfeited, and legal action may be taken where applicable.

7 Account Suspension and Closure Policy

7.1 Closure by tap555

tap555 may suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of the Terms.
• Registration with false information or fraud during the verification process.
• Failure to provide identity verification documents within the specified time.
• The account remaining inactive for an extended period.

7.2 Closure by the Member

Any member who wishes to close their account voluntarily may submit a written request to customer support. The member will be given the opportunity to withdraw any real money in the balance before closure, but any bonus that has not met its wagering requirement will be cancelled.

7.3 Self-Exclusion

Members can use the self-exclusion feature to take a break from the platform for a set period or permanently. To learn more, please read our Responsible Gaming Policy.

8 Privacy and Data Protection

tap555 has a separate detailed policy on the collection, storage, and processing of members' personal data. Members' data is not sold to any third party. Industry-standard SSL encryption technology is used to protect data.

To learn about our full data protection practices, please read tap555's Privacy Policy in detail, which contains complete information on cookie use, data retention, and member rights.

9 Responsible Gaming Commitment

tap555 believes that online gaming should be an entertainment activity. Betting under financial pressure or driven by emotion is not advisable. Members can set limits on their deposits and bets.

• Setting deposit limits: daily, weekly, or monthly.
• Temporarily suspending an account for a set period.
• Permanent self-exclusion.

For more details on these features, visit the Responsible Gaming section. All gaming activities are for ages 21+ only.

10 Limitation of Liability

tap555 is committed to maintaining the quality of its service, but liability is limited for the following:

• Losses caused by a game being interrupted due to an internet connection failure.
• Inconvenience caused by technical problems on the member's device.
• Delays or errors in third-party mobile banking services.
• Losses resulting from the member disclosing their own account information.

tap555 never guarantees winnings. The outcome of all games is determined by a random number generator (RNG), and past results do not guarantee future results.

11 Contact and Dispute Resolution

For any questions, complaints, or suggestions regarding tap555, members can contact our 24/7 customer support team in Bengali or English:

• Live Chat: Available directly on the platform, active 24 hours.
• Email: [email protected]

After a complaint is submitted, our team will review it and get back to you as soon as possible. More complex matters may take additional time to resolve.

For answers to common questions about tap555, visit the FAQ section, where you will find answers to the most frequently asked questions about deposits, bonuses, withdrawals, and accounts.

In any dispute relating to these Terms, the decision of the tap555 authority will be considered final. To learn more about tap555's services, goals, and operations, read our About Us page.