tap555 Privacy Policy

1.1 Key Definitions

The meanings of some important terms used in this policy are clarified below:

• "Personal Information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, and financial transaction details.
• "Platform" means the tap555 website, app, and any digital services.
• "User" means any person who has registered with or is using tap555 services.
• "Processing" means any operation carried out on data, including collection, storage, analysis, modification, transmission, or deletion.

1.2 Scope of This Policy

This privacy policy applies only to information collected within tap555's own platform. Third-party websites, payment providers, and game developers have their own privacy policies, and we are not responsible for those. However, we ensure that any third party working with us handles user data with appropriate care.

2.1 Registration Data

When you open an account on tap555, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never visible in plain text)
• Preferred payment method (bKash, Nagad, Rocket, Upay)

2.2 Usage Data

When you use the tap555 platform, certain information is collected automatically:

• IP address and device details (model, operating system)
• Browser type and language settings
• Session duration and click activity
• Deposit and withdrawal transaction history
• Gaming patterns and betting activity

2.3 Identity Verification Data

To ensure security and protect your account, we may collect identity verification information in certain circumstances. This may include a copy of your national ID or an equivalent government-issued document. This information is used solely for identity verification purposes.

3.1 Service Operations

Collected data is primarily used for the following:

• Account creation, management, and login verification
• Processing deposit and withdrawal transactions
• Activating bonuses and promotional offers
• Resolving issues through customer support
• Platform analysis to improve the user experience

3.2 Communications and Notifications

tap555 may use your email or mobile number to send important account-related notifications (transaction confirmations, security alerts), system updates, and optional promotional messages. You may contact our support team at any time to stop receiving promotional messages.

3.3 Security and Fraud Prevention

We analyse user behaviour to maintain platform security and detect fraudulent activity. If an unusual transaction or suspicious activity is identified, we may temporarily suspend that account and carry out a review.

tap555 does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

4.1 Payment Providers

Only the information necessary to complete a transaction is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. No additional information is sent to them.

4.2 Technology and Gaming Partners

We use the services of various technology partners to operate the platform. Only the minimum information required to provide the service is shared with them, and they may not use that information for any other purpose.

4.3 Legal Obligations

We may be required to disclose information to authorities under Bangladeshi law or in compliance with a court order. In such cases, we will provide only the information that is strictly necessary.

5.1 Use of Cookies

The tap555 platform uses cookies and similar technologies. Cookies are small data files stored on your device that hold information about your visit. We primarily use three types of cookies:

• Essential cookies: Required to maintain login sessions and run the site's basic functions — these cannot be disabled.
• Functional cookies: Used to remember your language preferences and settings.
• Analytical cookies: Used to monitor site usage and improve services.

5.2 Cookie Controls

You can turn off non-essential cookies from your browser settings. Please note that disabling certain cookies may reduce the functionality of the platform.

6.1 Retention Period

Your data is retained while your account is active. After an account is closed, data may be kept for a set period for legal obligations, dispute resolution, and fraud prevention. Once that period has passed, data is securely deleted or anonymised.

6.2 Security Measures

The technical and administrative measures tap555 takes to protect your data:

• SSL encryption for all data transfers
• Passwords stored using industry-standard hashing algorithms
• Data stored on secure servers with restricted access
• Regular security audits and updates
• Strict data access policies for internal staff

As a tap555 user, you have the following rights over your own data:

7.1 Right to Access

You may request to know what information we hold about you. After your request, we will provide a summary of that information within a set timeframe.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Some changes may require identity verification.

7.3 Right to Deletion

In certain circumstances, you may request that your personal data be deleted. However, data that must be retained due to legal obligations falls outside the scope of this right.

7.4 Right to Object to Processing

You have the right to object to certain types of data processing, including marketing communications. Contact our support team to submit such a request.

The tap555 platform uses certain services and technologies operated by third parties — such as game studios (Pragmatic Play, PG Soft, Evolution, JILI, etc.) and payment gateways. These third parties follow their own privacy policies and are responsible for their own data collection and use.

We give priority to data protection standards when selecting our technology partners; however, we do not have direct control over third-party operations. We therefore recommend reading their policies before using any third-party service.

All tap555 services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors. We attempt to confirm age at registration by verifying the date of birth provided.

If we are informed or become aware that a minor's information has been collected, that data will be promptly deleted and the account will be closed. To learn more about responsible gaming, please read our Responsible Gaming page.

tap555 reserves the right to update this privacy policy as needed. If any significant changes are made, we will send a notification to your registered email or mobile number, or announce it clearly on the platform.

The date of the latest update is shown at the top of this page. Continued use of the platform after any changes will be taken as acceptance of the updated policy. For more information about your rights and responsibilities, visit our About Us page.

If you have any questions, objections, or data-related requests regarding this privacy policy, please get in touch. Our support team provides assistance in both Bengali and English, 7 days a week, 24 hours a day.